It is not what you say; it is the way you are sitting. Have you ever listened to someone and heard what he or she said, but felt puzzled for some unknown reason? If so, you probably were receiving nonverbal communication that was not consistent with the verbal communication. Personal behavior is critical in a person's ability to communicate effectively. Both verbal and nonverbal communication is related and very important in our interactions with others. "Nonverbal communication is all intentional and unintentional messages that are neither written nor spoken. These messages may be contr…
