In these two organizations there was lack of leadership. Particularly
transformational leadership. This is when a leader makes his/her representative look
beyond the task, or in this case the training, by observing the bigger picture or goal.
Not doing this would negatively effect motivation because the individual will then
began to purse his or her own self-interest. In the case of the The Night Owl
Answering Service, when Mary passed away, nobody was able to step up and show leadership. Because this particularity affected training, the person responsible for training should have demonstrated leadership ethics to make them feel more positively motivated. Nobody had the leadership to motivate people to put forth their best efforts.
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