Case Study: Chapter 1 Hershey Foods, p.39
Introduction.
All over the world, organizations are to be seen planning, developing, designing, testing, installing, maintaining, upgrading and, ultimately, using software systems. In turn, consultants, strategists, authors, and computer magazine journalists, among others, analyze these systems and write up progress reports on the system project. And what is being suggested in most of these reports is that the systems are ineffective, are not timely, and are usually far from profitable. Just like the case of Hershey Foods. …
