Executive Summary
In the Spring of 2000, Gateway executives had increasingly focused on moving their revenue streams beyond the box, that is, away from a dependence on PC product sales toward PC solutions sales. These solutions include training, content, customer financing, and Internet services. This concentration on growth through diversification comes as a reaction to declining market share and a response to increasing competitive pressure, particularly from market rival Dell. In 2000, Dell and Gateway were the fifth and sixth largest PC-manufacturers in the world, respectively.
The p…
