During the experience I faced many problems and challenges which I had to overcome to and solve. For example I had to take some calls in the time that I was in the call centre, the first customer was calm and wanted a small enquiry and I put him through to the people he needed, the next few were more challenging than I had expected, one was very angry and began to use inappropriate language and as I was taught I have a right not to be spoken to in that way and had to warn him that I will have to leave the conversation if he continued in the manner that he was talking to me. However it wasn't as easy as that since I was very nervous and could feel my nerves getting to me. I managed to overcome these nerves and talk to the irate customer and deal with him appropriately. I also made formal communication with control towers for broadcasting in Paris, USA, Berlin and other countries main broadcasting centres.…
