One of the worlds leading operator of luxury hotels in business for the last thirty years Four Seasons is successful due to exceptional personal customer service, adhering to standards, at the same time adopting to local customs and blending with the environment.
While staying at Four Seasons guests can be assured they will get individual personal attention and exceptional service with no excuses whatsoever. At Four Seasons the hotel makes sure that the guest is comfortable and goes way out of the normal to do what the guest wants even if they have to bend the rules.
The Four Seasons Hotel adheres firmly to its standards, according to the hotel management its standards are the foundations for all its properties, and every manager in the hotel has a clear perception of what the standards are, and they adhere to them, over a period of time these standards shape relationships between people and these relationships contribute in building a culture.
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