Communication skills are vital in the effective management of challenging behaviour, and also generally in all social care settings.
Communication is a two way process where feelings, thoughts, information and ideas, are not only sent but can be received as well.
Every care worker and client is an individual, therefore each has there own individual style of communication and interpersonal skills. Each has to learn how communicate effectively as one, so they can understand each other better. A care worker needs to work on their communication skills and also consider their strengths and we…
