HR outsourcing may seem frightening for those who believe it means cutting HR jobs and authority. But one company's journey into business process outsourcing (BPO) has taken its own tack-outsourcing to reposition HR skills to support a companywide quest to achieve outstanding customer service.
In the initiative that Best Buy has undertaken with Accenture HR, its BPO partner, outsourcing can be seen not as "shipping HR away" but as incorporating it more completely as a corporate function.
HOWBESTBUYBEGAN OUTSOURCING HR
Randall Ross, vice president, human resources, Best Buy (Minneapolis;…
