Conclusion
Conflict is an inevitable part of working on any team. If the process of conflict resolution is viewed as an opportunity for growth and change, there is great potential for a positive team-building experience. Several conflicts that can plague work teams are especially likely to occur on a virtual team. By increasing awareness of some of the issues that underlie these conflicts, virtual teams can try to avoid some common pitfalls. Working on a virtual team offers several benefits and several challenges. By taking into account the particular requirements of the virtual environment, team members can learn how to manage their time, increase trust among team members, communicate clearly and empathetically, and make decisions effectively. When conflicts arise, reacting in productive ways can quickly and constructively resolve the conflict. Any virtual team that uses the techniques and tools described here is well on its way to being productive. These teams will be able to take full advantage of the virtual environment without sacrificing effectiveness to preventable and resolvable conflicts.
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