Resolutions for Conflicts
One day Jimmy got on his bus and saw that Bob was in his normal seat. Jimmy politely asked Bob to scoot over so he could sit there too but Bob was a troublemaker, so he started to yell at Jimmy.
In the above scenario, Jimmy could solve this conflict in many ways. He could try to solve it himself or he could seek advice from expert problem solvers. One great expert is Dr. Robert Bolton. He prescribes a three-step process for resolving conflicts (218). Another great expert at resolving conflicts is the Women's Online Business Center (WBC). …
