Communication is the way in which we exchange information. It is how we express our thoughts, feelings and needs to one another and the people around us. This is a two way process that can only be effective if the message is interpreted as the sender intends it to be. This message can be transmitted from the sender to the receiver in two ways: By the words they have spoken, known as verbal communication and their body language known as non verbal communication (Kenworthy et al 2002). Communication is much more than just exchanging information to one another, it is defined as:
"a complex composite of verbal and non verbal behaviours integrated for the purpose of sharing information" (Crowther 1991, Cited in Arnold and Underman Boggs, 2003:217).
One form of communication is verbal communication which is the conscious use of words spoken or written. …
