In my opinion, Dell computers is one of the best managed companies in the world for one very simple reason; the management had the wisdom to listen to their subordinates and "change their ways" so to speak before they lost their best assets, their employees. One of the keys to successful leadership and management is the ability to listen to and accept criticism and react to it accordingly. That is to say that if the criticism is coming from a poor source that is just complaining or talking about how much better they could run things but has no credibility behind it, then note it and move on. On the other hand however, if the criticism is coming from say, your number one salesman or your top engineer, you may want to take heed and adjust your way of thinking in the area they are criticizing. That is exactly what Michael Dell and Kevin Rollins did.…
