Various approaches to ensuring quality within Tesco.
Definition of quality.
Quality is considered today as continuous trip for the organizations, rather than achievable status, taking into account fast ecological changes that are characterized by the majority of the markets.
The British Standard Institute has put a simple yet effective explanation of quality:
"Quality is the hallmark of every successful company. It is blend of good design, efficient production and reliability, which, once achieved, brings benefits such as reduced waste, lower overheads, better products and services and hence fewer customer complaints".
Chris Sheldon - BSI,…
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