The principles of conflict management
Dr. Kenneth W. Thomas defines conflict as the process which begins when we perceive that someone has negatively affected, or is about to negatively affected, something we care about. The more deeply we care about something the more intense the conflict.
The traditional approach holds that all conflict is bad and that a good manager will work to minimize conflict at all costs. Now we learn to view conflict as potentially helpful, because it increases an organization's competency and productivity.
There is no good or bad conflicts, it's the way we deal with it that determine the outcome, giving us the potential to enhance or lessen the quality of our relationships with one another. …
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