Measuring Service quality and what is service quality. Points about service quality gaps, importnace of service quality management and recommendations.
Detailed Outline: Measuring Service Quality
<Tab/>Defining quality in a service environment. Expectation and experience of customer set the perceived quality. The importance of service prospective in a business defined.
<Tab/>Customer driven market where competitive advantage achieved through the maximization of service quality that fulfil customer's needs and wants.
<Tab/>Management of service quality and relationships of stakeholders. Thus, perform the necessary measurement t…
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