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Fidelity Information Services Call Center Workstation
Fidelity Information Services is the business I chose to complete my business assessment. This is a corporation that provides financial data processing software and services to banks around the world. Although Fidelity provides many types of financial software packages, I chose to focus on the Call Center Workstation product. The reason why I picked the Call Center Workstation product is because I worked over Christmas break as a Call Center representative at Civitas Bank for two weeks during Y2K. Even though I worked there I had no idea how all the software worked and I was interested in finding out. "Call Center Workstation is a component of Fidelity Information Services/Delivery suite that transforms a call center into a profit center with instant access to updated customer profiles, an in-depth view of customer relationships, precise product information, call center agents are better informed, more responsive and better able to provide world class service and cross sell new products" (Fidelity Information Services).
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