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Fidelity Information Services Call Center Workstation
Fidelity Information Services is the business I chose to complete my business assessment. This is a corporation that provides financial data processing software and services to banks around the world. Although Fidelity provides many types of financial software packages, I chose to focus on the Call Center Workstation product. The reason why I picked the Call Center Workstation product is because I worked over Christmas break as a Call Center representative at Civitas Bank for two weeks during Y2K. Even though I worked there I had no ide…
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