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Behavior in Organizations
|MANAGERS AND EFFECTIVE MANAGERS OF THE TWENTY-FIRST CENTURY||3|
|SKILLS OF THE TWENTY-FIRST CENTURY MANAGER||4|
|WHY SOFT SKILLS ARE IMPORTANT||7|
|THE CONCLUSIONS AND PRACTICAL IMPLICATIONS||10|
Conclusions and practical implications
There is a great difference between managers in different fields, because managers have different performance levels, different attributes, competencies, knowledge, different skills and approaches to their work, organisation and the people involved. Moreover, there is a significant difference between the average, the successful and the effective managers. Organizations in the twenty-first century require the effective managers. These organisations require the productivity of the work units, and only effective managers can achieve the quantity and quality of work performance taking into account the resource use both material and human. Therefore, one of the main tasks of the effective managers is people. While facing the hectic environment of the day-to-day work with constant pressure and disturbance, managers rely on their subordinates and other people. However, in order to be an effective manager, he or she needs a combination of skills. In the twenty-first century, it is not enough to have only hard or knowledge skills. It is essential that an effective managers have human, people or soft skills in addition to conceptual skills to make the communication process possible, to deal with work activities and problems, and to face the key issues of business, such as globalisation, technology and change.
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